RETURNS & EXCHANGES

DOMESTIC (USA):
YOU MAY INITIATE A RETURN OR EXCHANGE WITHIN 30 DAYS OF DELIVERY.

WE COVER SHIPPING FOR EXCHANGES AND STORE CREDIT.

REFUNDS TO THE ORIGINAL PAYMENT METHOD REQUIRE THE CUSTOMER TO COVER RETURN SHIPPING.

ALL ITEMS MUST BE UNUSED, UNWASHED, AND RETURNED IN ORIGINAL PACKAGING WITH TAGS ATTACHED.

TO START A RETURN OR EXCHANGE:
EMAIL US AT HELLO@COLLECTIVECLO.COM

INTERNATIONAL:
INTERNATIONAL CUSTOMERS MAY REQUEST A RETURN OR EXCHANGE WITHIN 30 DAYS OF DELIVERY.

RETURN SHIPPING IS NOT COVERED FOR INTERNATIONAL ORDERS.
YOU MUST PROVIDE YOUR OWN RETURN LABEL AND VALID TRACKING NUMBER.

WRONG ITEM RECEIVED?
EMAIL HELLO@COLLECTIVECLO.COM WITH:
• ORDER NUMBER
• NAME ON THE ORDER
• EMAIL USED
• PHOTO OF THE INCORRECT ITEM
ONCE CONFIRMED, WE’LL SEND YOU A PREPAID LABEL AND SHIP THE CORRECT ITEM ASAP.

DAMAGED OR DEFECTIVE ITEM?
EMAIL HELLO@COLLECTIVECLO.COM WITH:
• ORDER NUMBER
• NAME ON THE ORDER
• EMAIL USED
• WHETHER YOU WANT A REFUND OR REPLACEMENT
• CLEAR PHOTOS OF THE DEFECT, ITEM, AND TAG
WE’LL TAKE CARE OF IT IMMEDIATELY.

IF YOU HAVE ANY QUESTIONS, REACH OUT ANYTIME:
HELLO@COLLECTIVECLO.COM